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            EXCHANGE POLICY

At Scrubs Infinite, we want you to be completely satisfied with your purchase. Our return policy is designed to be straightforward and customer-friendly while ensuring we maintain the quality and integrity of our products. Please review the following guidelines for returning or exchanging items.

Return and Exchange Guidelines

Return Period

  • Standard Items: You may return or exchange your unworn, unwashed, and undamaged items within 50 days of the purchase date.

  • Embroidery Items: Items with embroidery are final sale unless they are defective. In the case of a defect, please contact us within 14 days of receiving your order.

Initiating a Return or Exchange

  • In-Store: Customers are welcome to return or exchange items for free at our store location. Please bring your order number with you.

  • Shipping: If you prefer to ship your return or exchange, please include your order number and ship the items to the address provided in your return authorization email.

Return Shipping Costs

  • Customers are responsible for return shipping costs.

  • Free returns are available for in-store drop-offs.

Processing Time

  • Returns and exchanges will be processed within 7–10 business days of receiving your items.

Defective Items

  • If you receive a defective item, please contact us immediately at [customer service email] or call 1-800-826-3614.

  • We will arrange for a replacement or refund, including covering the return shipping cost.

Exchange Pass Program (For Schools & Bulk Orders)

We now offer an Exchange Pass for schools, clinics, and bulk corporate orders:

  • Optional Purchase: Available at the time of ordering for a small fee.

  • Limited Exchanges: Allows up to 10% of the total order to be swapped for sizing adjustments within 14 days of delivery.

  • Same Style & Color: Exchanges apply to the same style/color only and depend on current inventory availability.

  • Final Sale: Exchange Pass purchases are non-refundable. Any unused exchanges expire after 14 days.

This ensures fast turnaround times for your bulk orders while providing flexibility for minor sizing adjustments.

Refunds

  • Refunds for eligible items will be issued to the original payment method within 7–10 business days of processing your return.

Important Notes

  • Items that have been worn, washed, or damaged by the customer are not eligible for return or exchange.

  • All original tags must be attached when returning or exchanging items.

  • Scrubs Infinite reserves the right to refuse a return or exchange if items do not meet the above conditions.

Contact & Returns Address

If you have any questions or need assistance, please contact our customer service team:

Ship all items back to:

Scrubs Infinite
499 New Brunswick Ave
Fords, NJ 08863

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Returns/Exchange Form
Return or Exchange Required

Thanks for submitting!

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