EXCHANGE POLICY

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At Scrubs Infinite, we want you to be completely satisfied with your purchase. Our return policy is designed to be straightforward and customer-friendly while ensuring that we maintain the quality and integrity of our products. Please review the following guidelines for returning or exchanging items.

Return and Exchange Guidelines

1. Return Period

   • Standard Items: You may return or exchange your unworn, unwashed, and undamaged items within 30 days of the purchase date.

   • Embroidery Items: Items with embroidery are not eligible for return or exchange unless they are defective. In the case of a defect, please contact us within 14 days of receiving your order.

2. Initiating a Return or Exchange

   • In-Store: Customers are welcome to return or exchange items for free at our store location. Please bring your order number with you.

   • Shipping: If you prefer to ship your return or exchange, please include your order number and ship the items to the address provided in your return authorization email.

3. Return Shipping Costs

   • Customers are responsible for return shipping costs. However, we offer free returns if you choose to bring your items back to our store.

4. Processing Time

   • Returns and exchanges will be processed within 7-10 business days of receiving your items.

5. Defective Items

   • If you receive a defective item, please contact us immediately at [customer service email] or call [customer service phone number]. We will arrange for a replacement or refund, including covering the return shipping cost.

6. Refunds

   • Refunds will be issued to the original payment method within 7-10 business days of processing your return.

Important Notes

• Items that have been worn, washed, or damaged by the customer are not eligible for return or exchange.

• Please ensure that all original tags are attached when returning or exchanging items.

• Scrubs Infinite reserves the right to refuse a return or exchange if the item does not meet the above conditions.

We appreciate your business and aim to provide you with the best shopping experience. If you have any questions or need assistance with your return or exchange, please don't hesitate to contact our friendly customer service team.

Thank you for shopping at Scrubs Infinite!

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1-800-826-3614

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Ship all items back to our product sort location

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Scrubs Infinite 

499 New Brunswick Ave

Fords NJ 08863

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